Frattallone’s Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly helpful and friendly staff members. John N., for example, consistently goes above and beyond to assist customers. Others have also praised the staff’s helpfulness and customer service orientation; they’re even pet-friendly!
• Unique Selection: The store boasts an amazing selection of products, including a unique variety of craft sodas. You can also find plants and even obscure items like specific screws.
• Convenient Services: They offer phone ordering with in-store pickup. If they have the item, they’ll hold it for you at the counter.
• Supportive Local Business: By shopping here, you’re supporting a beloved local business that cares about its community. While prices may be slightly higher than big-box stores, it’s a fair trade-off for superior service and convenience.
• Convenient Location & Ample Parking: The store enjoys a convenient location with plenty of available parking.

Why You Might Consider Alternatives

• Inconsistent Staff Experience: Be aware that while many staff members are praised, some shoppers have reported negative encounters with unhelpful or even rude employees. One shopper described a particularly frustrating experience with a short, squat man with dark hair and stubble who was unhelpful and dismissive on July 8th around 11:00 a.m. Another customer described a negative encounter with an employee named Dan who was incompetent and rude. There have also been reports of management issues including a manager who was condescending and rude to both customers and other employees.
• Aisle Accessibility Issues: Some aisles may be blocked off, requiring you to seek assistance from staff to access certain products. This assistance can be time-consuming and, based on some reports, may not always be readily available or helpful.
• Pricing: While many appreciate supporting the local business, it’s worth noting that prices are higher than at large chain hardware stores like Menards or Lowe’s.
• Paint Color Matching Issues: One customer experienced difficulties with paint color matching, highlighting inconsistencies between the sample color and the gallon-sized paint. This may indicate potential issues with accuracy in paint departments.