Kendall’s Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find incredibly friendly, helpful, and knowledgeable staff who go above and beyond. They actively assist in locating items, offer alternatives, and provide expert recommendations. Multiple reviewers highlighted this consistent positive experience. One even mentioned the staff working extensively to find a specific replacement screw for a bathroom door handle.
- Wide Product Selection: This Ace Hardware boasts a surprisingly diverse inventory. Shoppers can expect to find everything from plumbing supplies and door knobs to pet supplies and cleaning products. Beyond standard hardware, they also offer key cutting and glass cutting services. Even specialized items, like box elder bug spray, were successfully located.
- Convenient Location & Neighborhood Vibe: It’s a true neighborhood store, described as “convenient” for emergency purchases and appreciated for its “family vibe” and “hippie vibe.” The location is clearly valued by locals.
- Added Perks: Free popcorn is a frequent mention! Expect to find a welcoming atmosphere, sometimes even including friendly pets (cats and dogs) in the store.
- Reliable Key Copying (with caveats): While key duplication services are available, I would advise caution with car key laser cutting, as one review described a negative experience with non-functional keys and difficulty getting a refund despite a 99% success claim.
- Heavy Item Assistance: The staff willingly assist in carrying heavy or awkward items, making the shopping experience even more pleasant.
Why You Might Consider Alternatives
- Pricing: Be aware that prices might be slightly higher than larger chain stores; this is the trade-off for the convenience and personal service.
- Return Policy: The return policy appears to be somewhat strict. One reviewer reported difficulty returning an item due to uncertainty about potential damage.
- Car Key Laser Cutting: As mentioned, this service has a reported failure rate, and obtaining a refund after a failed duplication proved difficult for one shopper. Consider other options for car key duplication if you’re concerned.
