Jackson Bolt & Screw: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find friendly and helpful staff eager to assist. Multiple reviews highlight the welcoming atmosphere and the willingness of employees to go the extra mile to find specific items, such as sourcing the correct bolt for a walker wheel. One shopper specifically praised Mike for his helpfulness.
• Extensive Inventory: The location offers a very large selection of fasteners and hardware. It’s described as having an “extremely large inventory,” catering to various needs from home projects to commercial construction. You can expect to find a wide range of products, including bolts and screws of various sizes and types.
• Competitive Pricing: Shoppers can expect good prices, even better than big-box stores like Home Depot. One review specifically mentions obtaining higher-quality screws at a fraction of the Home Depot price.
• Wide Range of Applications: Jackson Bolt & Screw is recommended for all your fastener and hardware needs, suitable for home projects and larger commercial construction projects.
• Prompt Service: The business is known for its speed in fulfilling orders. One review mentions the promptness and efficiency of order fulfillment.

Why You Might Consider Alternatives

• Inconsistent Service: Be aware that while many praise the excellent customer service, at least one review describes a lengthy wait (20 minutes) for assistance, ultimately leading the shopper to leave.
• Potential Order Issues: While generally positive, one review details a negative experience involving an order cancellation and delayed refund, resulting in a loss of confidence in the business’s reliability. The order was cancelled 10 days after purchase, and the item was relisted for a $3 price increase. The refund was not processed promptly.
• Phone System Challenges: The phone system has been reported as problematic. One review mentioned a frustrating experience with an automated system that failed to connect them to a representative. While the issue was eventually resolved after a second call, it highlights a potential communication hurdle.