Southerlands Hardware Store: A Shopper’s Perspective
Why You Should Visit
- Extensive Product Selection: You’ll find an unbelievable variety of stock, ranging from lumber and plumbing fixtures to furniture, plants, and even grills. They carry veggie and flower starts with excellent prices. The selection is so broad it caters to both active and relaxing lifestyles. Even furniture is available at marked-down prices during sales.
- Competitive Pricing (Sometimes): While some shoppers find prices higher than competitors like Lowe’s and Home Depot, others report finding great deals, especially on sale items and certain seasonal products like plants. The best prices appear to be on veggie and flower starts.
- Convenient Location (For Some): For those who live closer, the shorter driving distance compared to big box stores might outweigh higher prices for some.
- Helpful Staff (Occasionally): While inconsistent, some shoppers have received excellent, honest, and professional service, including assistance with loading purchases.
- Useful Website: The store website appears to be a helpful tool for locating specific items before visiting.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that finding assistance can be difficult. Many shoppers report encountering unhelpful, disengaged, or even rude staff. Employees may prioritize personal activities (like texting) over assisting customers. Experiences can vary significantly, with some receiving great help and others reporting extremely negative interactions.
- Stock Availability Issues: While generally well-stocked, popular items may be out of stock, particularly during peak hours. Advertised sale items frequently are unavailable, even on the first day of a sale. This applies even to essential items like mulch (due to inconsistent tractor availability).
- Store Layout Challenges: Navigating the store can be challenging due to its size and somewhat disorganized layout. Signage could be improved for better navigation.
- Long Checkout Lines: Only one register is mentioned, so expect potential wait times, especially during busy periods.
- Product Quality Concerns: One review reported receiving a used chainsaw instead of a new one, with no possibility of a return. There are also multiple complaints about refunds being difficult to obtain, even when promised.
- Unpleasant Atmosphere: Disorganized boxes and a lack of employee care have been reported by multiple customers. The presence of a Confederate flag on employee golf carts has also been noted.
- Potential for Discrimination: At least one shopper reported experiencing disrespectful treatment based on their appearance and perceived language skills.
