Lowe’s Philadelphia, MS: A Shopper’s Guide

Why You Should Visit

• Helpful and Dedicated Staff: You’ll encounter employees who go above and beyond. Iesha and Jak, for example, are repeatedly praised for their resourcefulness in locating items and providing alternatives. One shopper even mentions Iesha delaying her lunch to assist them. Another shopper had a positive experience with Sharon at the customer service desk, who provided excellent assistance with refrigerators. Jonesha in the paint department was also highlighted for her knowledge and friendliness.
• Extensive Garden Center: The gardening area boasts a wide selection of plants and supplies. This is a definite plus for any gardening enthusiast.
• Smooth Shopping Experiences (Sometimes): On occasion, the store operates efficiently, with readily available employees to assist shoppers and a generally positive shopping experience.
• Online Order Pickup (With Caveats): While there are some reported issues, it’s possible to pick up online orders here, though you might want to double check your order details beforehand.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that while some employees provide exceptional service, others are reported to be unhelpful, rude, or unprofessional. One shopper describes a lengthy wait for assistance in the lawn and garden department and another encountered significant difficulties with a supposed supervisor, Julie, regarding an online order. In another instance, a customer’s attempts to get a weedeater string, despite being told the store had it, proved fruitless.
• Inventory Issues: Stock inconsistencies are a major concern. Certain items may be advertised as available but are actually out of stock. Another review states that several products are frequently unavailable, with the problem seemingly worsening.
• Problems with Appliance Delivery and Installation: Appliance deliveries and installations are handled by a third-party contractor, and several shoppers have reported issues with incorrect installations leading to damage and requiring self-repairs. One shopper experienced a faulty refrigerator waterline installation, and another had to connect the dryer vent themselves.
• Pricing Discrepancies and False Advertising: There are reports of false advertising with sale items. A 75% off sale was reportedly not honored at checkout despite clearly marked signs. Additionally, a discount on a dishwasher was not applied despite a salesperson promising it.
• Limited Self-Checkout Options: Only one cash register is available at the self-checkout, potentially leading to long wait times.
• Long Wait Times: Shoppers have reported extraordinarily long waits, including a five-hour wait for a freezer, and excessively long waits for assistance loading heavy items (45 minutes for two bags of rock and an hour for a single bag).