Don’s Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Inventory: You’ll find a huge selection of products, including lumber, paint, hardware, electrical supplies, tools, and plumbing supplies. They even carry specialty items not found at big box stores. One shopper successfully found fence rails and plywood.
- Competitive Pricing: I’ve observed that prices are great and even the lowest in the valley for some items, like ladders. One shopper noted a significant price difference on a particular item, comparing favorably to another store ($2.79 vs $1.55).
- Excellent Service (with caveats): Many shoppers rave about the helpful, friendly, and courteous staff. They’ll go the extra mile, like mixing paint minutes before closing or suggesting necessary items (e.g., washers). The staff is also praised for their respectful treatment of service animals.
- Convenient Services: The location offers free same-day delivery (at least for some items), and a pickup window for contactless purchases. Staff will even help load heavy items into your vehicle.
- Local and Community Focused: Don’s is a long-time Valley business, supporting the community by providing affordable solutions for local residents. The free delivery on fence rails helped a senior citizen repair storm damage at an affordable cost.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that recent experiences have been mixed. While many praise the helpfulness, some shoppers have reported extremely poor customer service, including being abruptly hung up on and refused service near closing time, even with offers of alternate payment.
- Potential for Rude Interactions: One shopper described an incredibly rude phone interaction where their requests were dismissed with “Nope!” and a yelled response before the phone call was ended.
- Change in Ownership: Some reviews suggest a decline in service since a change of ownership. This should be considered before your visit.
