Peter Lumber: A Shopper’s Guide

Why You Should Visit

• Exceptional Lumber Quality: You’ll find high-quality treated lumber, ideal for deck building and other outdoor projects. The trim is also noteworthy for its superior quality, making sanding and finishing easier. I even noticed that WindsorOne trim, known for its style and quality, is available.
• Helpful and Knowledgeable Staff: The staff consistently receives praise for their helpfulness, going above and beyond. They’re knowledgeable about their products and patient with customers, even those in training. One instance involved a staff member finding a customer’s misplaced tape measure three days later!
• Fast and Efficient Service: I experienced quick delivery, with drivers adept at placing materials exactly where needed. Orders are processed efficiently; for example, a framing project order placed on Wednesday resulted in material delivery by Friday morning.
• Competitive Pricing: The prices are competitive, often better than those at nearby lumber yards. One customer reported receiving the best prices there.
• Comprehensive Inventory: Beyond lumber, the location offers a wide range of building supplies, including basic fasteners for framing, concrete, and electrical work. They also distribute Anderson Windows.
• Excellent Customer Service Recovery: They go the extra mile to rectify mistakes and are committed to customer satisfaction, going above and beyond to address order errors. They even handle thousands of dollars of issues without placing blame on the customer.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that the level of customer service can fluctuate. While many shoppers rave about the helpfulness of the staff, some have experienced delays and a lack of attention, especially during busier periods or when dealing with smaller projects.
• Potential for Long Waits: One negative experience involved arriving near closing time and encountering locked doors with no assistance from staff. The suggestion was to place a call beforehand.
• Pricing Discrepancies for Windows: For certain items, such as windows, prices may be significantly higher than at big box stores like Lowe’s. This was a factor for some customers.
• Limited Focus on Homeowners: Some shoppers found the staff seemed more focused on contractors and less attentive to the needs of individual homeowners.