M&D Shapiro Hardware: A Shopper’s Guide

Why You Should Visit

• Convenient Location & Selection: This local hardware store offers a good selection of small project supplies, perfect for quick pick-ups. You’ll find items for home and garden projects. One shopper described it as a “safe haven for garden terrace needs.”
• Helpful & Friendly Staff (Mostly): Many shoppers praise the staff for their helpfulness, patience, and willingness to assist with finding specific items and offering advice. One customer specifically highlighted Z’s exceptional service, praising their patience and understanding. Several reviews mention friendly and amazing staff who were helpful, knowledgeable and went above and beyond.
• Great Customer Service (with Exceptions): Multiple positive reviews emphasize excellent and friendly customer service, including help with product selection and item exchanges. The owner is described as helpful and kind.
• Convenient Hours: While some reviews cite inaccurate hours, a response clarifies that the store is open until 6:00 pm daily and opens in the morning, making it convenient for pre-work visits.
• Clean & Organized Store: The store is described as super clean, neat, and organized, making it easy to navigate.

Why You Might Consider Alternatives

• Inconsistent Staff Behavior: Be aware that some shoppers have reported negative experiences with certain staff members. Several reviews mention rude, unkind, and even verbally abusive behavior from specific employees. One account describes an employee yelling and using inappropriate language during a return. Another mentions curt responses, rolled eyes, and a dismissive attitude.
• Inaccurate Hours of Operation: Although the store claims to be open until 6 pm daily, multiple reviewers have reported finding the store closed before its stated closing time. This inconsistency makes it unreliable for urgent needs.
• High Prices: The store has been described as slightly expensive compared to other options. One customer noted that light bulbs cost three times more than on Amazon (21 vs. 7).
• Key Copying Issues: There are reports that key copies made at the store have consistently failed to work.
• Return Policy Inconsistencies: While some had positive experiences with returns, at least one customer reported a negative experience during a return and being accused of lying.