Menards Dickinson, ND: A Shopper’s Guide
Why You Should Visit
- Wide Selection: You’ll find a broad range of products, including tools (even combo kits), compressors, appliances, carpet cleaners, doors (even special orders for buses!), flooring, and outdoor supplies. They also appear to have a decent selection of bathroom vanities.
- Helpful Staff (Sometimes): I’ve encountered exceptionally helpful staff members. David in rentals went above and beyond to troubleshoot a problem and issue a refund. Robert in the outdoor section provided efficient and helpful service. Another staff member even shipped a forgotten item (a metal clipboard) three hours away!
- Competitive Pricing: Reviews suggest great prices and value on offered products.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service experiences vary significantly. While some employees are incredibly helpful, others have been described as unhelpful, dismissive, and even rude. One review detailed a serious incident involving an assault by an employee with poor handling by management.
- Online Ordering Issues: Avoid online orders. My experience revealed significant problems with missing items, damaged goods, and frustratingly difficult returns. The online store’s customer service is particularly poor. They require customers to cover return shipping costs, and even then don’t reimburse original shipping fees.
- Product Condition Concerns: Check merchandise carefully before leaving the store. I found instances of used and damaged items (sawdust, paint, broken parts) being sold as new. Returned items may not be properly inspected before being put back on shelves leading to cracked or damaged goods.
- Slow Loading Times: If you’re a delivery driver, be prepared for extensive wait times. Unloading can take significantly longer than at other stores (3.5 hours vs. 1 hour reported).
- Order Pickup Delays: The in-store order pickup process is slow. Long wait times (2 hours reported) due to understaffing in the self-service area are common.
- Pricing Errors & Return Difficulties: I encountered instances of incorrect charges (extra flooring) and significant difficulties in resolving these issues. Be meticulous when checking your receipts.
