A-Boy Hardware Shopping Guide

A-Boy Hardware: An Informed Shopper’s Guide

Why You Should Visit

Exceptional Staff (Mostly): You’ll encounter many friendly, helpful, and respectful employees, even some teenagers who go above and beyond. One employee is known for their helpfulness with plumbing issues, patiently guiding customers through repairs (even for a small $18 purchase). The general manager has also been praised for exceptional assistance with projects.
Local Support & Convenience: This is a neighborhood gem, perfect for quick trips for small items. The smaller store size translates to significantly less time spent shopping compared to larger chains. It’s a great way to support a local business.
Knowledgeable Expertise: Staff can provide valuable advice, particularly on specialized items. For instance, expert guidance on toilet purchases resulted in a very satisfactory experience.
Unique Inventory & Individual Sales: They stock various items, from hardware and garden supplies to plants. A major advantage is the ability to buy individual items, such as nuts and bolts, instead of being forced to purchase large packs.
Good Selection of Power Tools & Plumbing Supplies: You’ll find a reasonable selection of power tools at competitive prices. The store also has plumbing parts, which some have found essential for repairs.
Modernizing Inventory: The store is modernizing its inventory, especially with bulk screws, bolts, and nuts.

Inconsistent Customer Service: Be aware that the level of service can vary significantly. Some employees have been described as dismissive, argumentative, rude, surly, and even insulting. Returns can be a hassle if you don’t have a receipt, and you might face a lengthy and unpleasant experience with certain staff members (particularly Audrey).
Higher Prices: Prices are somewhat higher than competing stores in the area.
Limited Stock & Finding Help: The store can be poorly stocked at times, and finding assistance may be challenging, even with several employees present in the store.
Confusing Store Layout: In some cases, locating specific items can prove difficult, and some employees may simply point you in a general direction without further assistance.
High Price for Certain Items: Moving boxes, for example, can be overpriced ($7 for a single cardboard box).
Inconsistent Staff: Some staff members, noted as helpful and joyful previously, may have left the store, impacting the overall customer service experience.