Winks Hardware Shopping Guide

Winks Hardware: A Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: You’ll find incredibly helpful and knowledgeable staff. They go above and beyond to assist with projects, offering suggestions and solutions, even spending considerable time investigating options for unique repairs. I’ve experienced this firsthand with complex projects involving antique door hardware and finding obscure replacement parts.
Extensive Selection: Winks boasts a wide variety of items, including specialty hardware, screws, bolts, and tools not readily available at larger stores. You’ll find everything from drill bits to unique cabinet latches, even specific screws for antique hardware. They consistently have items I can’t find anywhere else.
Old-School Charm and Expertise: This isn’t your typical big-box hardware store. The staff’s deep knowledge and willingness to share their expertise sets Winks apart. It’s a place where you can learn something new, whether it’s through interaction with the owner, John, or simply by observing the team’s collaborative problem-solving approach.
Convenience: The store offers a small parking lot, and I’ve always found a spot. Plus, there’s convenient wheelchair access.
Specialty Items: This is your go-to place for those hard-to-find items. I’ve successfully sourced standoffs, replacement legs for furniture, and other specialized parts here.

Strict Return Policy: Be aware that Winks has a firm no-exceptions return policy, even for unopened items. I attempted an exchange for a wrongly sized mask, but it was refused because the packaging was opened. This contrasts with my experience in other retail environments.
Inconsistent Experiences: While generally exceptional, there’s been at least one reported instance of an unusual and frustrating experience procuring a specific screw. Although this seems to be an anomaly, it’s worth noting.