Costello’s Ace Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly helpful and knowledgeable staff. Multiple reviewers specifically praised Alex (paint department) for his color expertise, going above and beyond to help select the perfect shade, even color-matching a ceiling. Similar praise was given to Jim, Bruce, and Mike V. for their assistance and patience, regardless of your experience level. Bruce’s outstanding delivery service, including product knowledge and placement, was also frequently highlighted. The staff consistently provides personalized advice and guidance, a stark contrast to larger hardware stores.
• Wide Product Selection: The store offers a comprehensive range of products. You’ll find Weber and Char-Broil grills (with an Ace-exclusive blue!), Traeger products, and a selection of paint colors. They also stock blowers, already assembled and with instructions provided. Various other home goods are available, as noted by multiple shoppers.
• Convenient Location & Excellent Delivery: The store enjoys a convenient location, as noted by one shopper. The delivery service is top-notch, receiving multiple accolades for promptness, care, and helpfulness, often including setup assistance and product knowledge from the delivery personnel (Bruce mentioned repeatedly).
• More Than Just Hardware: Costello’s goes beyond typical hardware. The personalized paint consultations and grill expertise suggest a focus on customer satisfaction and specific product knowledge.

Why You Might Consider Alternatives

• Pricing: Be aware that prices might be slightly higher than at big-box stores like Home Depot. This is a tradeoff for the exceptional service and potentially more specialized selection.
• Inventory Accuracy: While the store generally has what you need, online inventory may not always reflect in-store availability. One shopper experienced an hour-long drive for an item listed online but unavailable, highlighting a potential need for improved inventory management.
• Paint Department Inconsistencies: Though Alex received high praise, there’s a counterpoint about paint department assistance. One shopper reported an issue with paint selection and difficulty with an exchange due to staff unavailability and a lack of assistance from other staff members. While this was resolved via email with management, it’s a potential concern.