Kilian Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Inventory: You’ll find an incredibly wide selection of hardware, encompassing everything from paint and plumbing supplies to outdoor grills. They even stock items for older homes and hard-to-find parts, like mortise lock repair components and specific length chains (e.g., a 24-inch transom chain). The store is described as “fully packed” and “packed to the rafters,” suggesting a vast array of products.
- Exceptional Service for Specific Needs: The staff is known for going above and beyond. They readily assist with locating items, even those stored out of reach. They’re also highly knowledgeable and can help troubleshoot complex issues. One shopper received creative assistance repairing a severed tractor fuel line, exceeding standard customer service. Additionally, they offer services like mending fly screens and building custom cabinets.
- Competitive Pricing: While some items might be considered higher priced, they can be significantly cheaper than competitors, especially when considering shipping costs. This was specifically noted in a weatherstripping parts purchase.
- Family-Owned Legacy: This is a family-owned business with over 100 years of operation. The longevity speaks to a commitment to quality and community.
- Convenient Location: The store is described as “very well stocked and convenient.”
Why You Might Consider Alternatives
- Online Ordering Challenges: Be aware that online ordering can be problematic. One order took over six weeks to arrive, with significant delays due to out-of-stock items and poor communication. The store charged the credit card immediately upon order placement.
- In-Store Service Inconsistencies: While many praise the helpful staff, some experiences suggest inconsistent service. One shopper waited ten minutes for assistance retrieving an item from the ceiling, despite staff members being present. Another had a negative experience locating salt crystals, requiring multiple calls for directions and assistance.
- Product Quality Issues: While the store will refund money for defective items, the return process may involve additional charges (initially, shipping costs were deducted for a return of defective plinths, but were later refunded upon customer follow up.)
