Northern Tool Sioux Falls: A Shopper’s Perspective

Why You Should Visit

• Excellent Customer Service: You’ll find helpful and accommodating staff members. Multiple reviews highlight positive interactions with employees named John, Hunter, and Tucker, who went above and beyond to assist shoppers. One shopper even received excellent advice on servicing a pressure washer, going beyond standard information.
• Wide Product Selection: The store carries a diverse range of items, from small garden sprayers ($10) to large equipment like 3-point tillers ($2000), chipper shredders ($1499-$1999 depending on availability), and air compressors ($3200). They also offer trailers.
• Competitive Pricing: Many shoppers mention the store’s “reasonable” and “best” prices. Sales are also frequently available, as one shopper noted purchasing a trailer “on sale.”
• Product Support and Returns: While some mechanical issues can arise (as with a pressure washer leaking oil), the store’s management is responsive to such problems. One shopper received a prompt replacement and another received a full refund offer for a defective compressor.
• Convenient In-Store Pickup: Though online order pickup can occasionally have inventory issues (check your order before heading to the store!), the store offers this service for a quicker way to receive items.

Why You Might Consider Alternatives

• Inventory Inaccuracies: Be aware that online orders may not always be accurately reflected in the store’s stock. One shopper experienced a significant delay due to the store miscounting inventory and failing to notify them about the issue. This was over multiple hours.
• Gift Card Issues: The process for receiving a gift card with in-store purchases over $1000 seems inconsistent and potentially unreliable. Shoppers have encountered difficulties obtaining their gift cards digitally or in a timely manner, and staff members have displayed a lack of clear information on the current policy. Be prepared to deal with significant delays and uncertainty if pursuing a large purchase.
• Repair Services: While the store offers repair plans, reviews suggest limitations. One shopper experienced difficulty with compressor repairs; replacement parts weren’t readily available, leading to a lengthy delay in resolution. The review advises exploring other options such as Bomgaars, Tractor Supply, or Harbor Freight.
• Overzealous Staff Monitoring: Shoppers should be aware that the security measures at this location may be considered excessive, according to one review, an individual was asked to leave the store despite spending roughly 20-25 minutes browsing, with no explanation. The staff repeatedly approached the customer despite not requiring assistance.
• Inconsistent Follow Up: Lack of follow-up on issues may occur. Examples include failure to contact a customer about a canceled online order or a delay in sending a gift card.