Shopping Guide: Stahlman Lumber Company
Why You Should Visit
- Wide Selection of Specialty Items: You’ll find unusual items and materials not readily available at big box stores. I was able to source some unique things others didn’t carry.
- High-Quality Wood Products: The wood quality appears superior to big box stores, according to one shopper’s experience.
- Convenient Loading: The ability to drive your truck directly onto the yard for loading is a significant time-saver compared to the hassle of moving materials from a big box store.
- Excellent Yard Staff: The staff in the lumber yard is consistently praised for their helpfulness, friendliness, and careful handling of materials (plywood cutting mentioned).
- Specialized Services (Carports, etc.): They offer services like creating price quotes for custom projects such as carports, although the responsiveness and accuracy of this service vary widely based on reports.
- Premium Millwork: If you need high-quality door and window casing or baseboards, this location offers superior options compared to mass retailers. They’re experts at loading materials as well.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service experiences vary greatly. While some shoppers rave about helpful staff like Mike Watson and Mike Cruz, others report extremely poor service, including long hold times, unfulfilled promises, rudeness from staff, and a lack of accountability from management.
- High Prices: The pricing is frequently noted as higher than at competitors like Home Depot. One shopper paid almost double for materials compared to an expected price.
- Unreliable Delivery: Delivery service is highly unreliable. Several reports detail materials being improperly offloaded, damaged, left in inconvenient locations, and even resulting in fines for the customer due to improper handling. Management shows a lack of accountability for these issues. Consider self-pickup to mitigate this risk.
- Inaccurate Inventory Information: I experienced an instance where the business incorrectly indicated that a specific product (1×4 cedar pickets) was in stock, resulting in a wasted trip. Verify inventory before traveling a significant distance.
- Communication Issues: There are reports of significant communication issues, ranging from inaccurate business hours listed on their website to failed follow-ups on quotes and orders.
- Lack of Trust and Professionalism: One long-time customer reported an extremely unprofessional experience involving a baseless accusation of untrustworthiness and a complete lack of response from ownership regarding their concerns.
