Advanced Hardware Shopping Guide

Advanced Hardware: A Shopper’s Perspective

Why You Should Visit

Extensive Inventory: You’ll find a wide selection of hardware, including specialty items not readily available at big-box stores like Lowe’s or Home Depot. For example, they stock very specific wood fillers. They also carry a large range of screws, hinges, drawer slides, and cabinet supplies. One shopper even found a specific lacquer for their kitchen project.
Exceptional Paint Matching: The paint department can expertly match any paint or stain on any wood.
Helpful and Knowledgeable Staff: Many shoppers praise the friendliness and helpfulness of the staff, particularly mentioning Manuel and Chuck for their assistance with finding the right parts and providing installation guidance. Tom, the lacquer specialist, is also highly recommended for his expertise and memory of past orders.
Convenient Services: They offer will-call pickup and delivery services for timely order fulfillment. Orders are often delivered within 2 business days, even for out-of-stock items.
Competitive Pricing: One reviewer found a wood filler at a very convenient price. The store also offers discounts to various businesses.
Business-Friendly: They cater to both small businesses and larger companies, going so far as to contact competitors to fulfill orders. One cabinet company relies on them heavily for timely and thorough deliveries.
Large Parking Lot: Parking is easily accessible with a large parking lot.

Inconsistent Customer Service: While many praise the helpful staff, some experiences have been negative. Several reviewers describe rudeness from certain employees, particularly at the front desk. One shopper faced difficulty getting a price quote on an out-of-stock item, and was essentially told that the store was too busy to assist them.
Difficult Ordering Process for Out-of-Stock Items: Getting price quotes and availability for items not in stock can be a significant challenge. One reviewer described the process as a “complete nightmare.”
Strict Return Policy: A 15% restocking fee is applied for returns, even when exchanging items for the correct size.
Unconventional Store Layout and Hours: There are separate entrances for the warehouse and showroom, and the showroom hours may vary. One reviewer had an unpleasant experience with the doors being locked and having to call for assistance. The hours themselves have been described as “ridiculous.”