Exceptional Customer Service: You’ll find incredibly friendly and helpful staff who go above and beyond. Multiple reviewers highlight the assistance received from employees like Mr. Bill and Vincent, who provided expert advice and even custom solutions (like cutting a hardwood piece to size). Expect proactive help as soon as you enter. The staff’s knowledge extends beyond just locating products; they offer creative problem-solving for home projects.
Extensive Selection: This Ace Hardware boasts a surprisingly wide array of products, exceeding what you’d find in larger warehouse stores. You’ll find hardware, cleaning supplies, plants, a significant green egg BBQ selection, gardening knick-knacks, and even items like sandpaper (various grits). The store is well-stocked and well-organized despite its abundance of merchandise.
Community Engagement: The store hosts community events, as evidenced by a free food event featuring tacos, burgers, hot dogs, and grilled pizza – a rare and appreciated touch.
Convenient Services: Beyond typical hardware items, they offer key-making services. They also demonstrate a willingness to provide custom services, as shown by their willingness to cut wood to a customer’s specifications.
Great Location and Hours: The store is conveniently located and maintains accessible hours.
Why You Might Consider Alternatives
Pricing Concerns: Be aware that some items may be more expensive than at competitors like Harbor Freight. One shopper experienced difficulties with a refund despite having a receipt, citing a price discrepancy and a less than satisfactory resolution from the manager/owner Jeff.
Inventory Discrepancies: Although staff members are generally helpful and responsive, there have been instances where a product confirmed over the phone was unavailable in the store. Check product availability beforehand and double-check upon arrival to prevent unnecessary trips.
Accusation of Theft: One customer reported an unpleasant encounter with the manager/owner regarding an accusation of theft. While this is an isolated incident, it’s worth noting for potential concerns about customer treatment.
