Knudson’s: An Informed Shopper’s Guide

Why You Should Visit Knudson’s

• Exceptional Customer Service: You’ll consistently encounter friendly, helpful, and knowledgeable staff. Many shoppers highlight the willingness of employees to go the extra mile, assisting with product selection, project advice, and even lumber cutting. Specific staff members like Eric and Jeff are frequently praised for their helpfulness. The yard crew and lumber desk are also noted for their assistance.
• Extensive Inventory: The store boasts a broad range of products for home maintenance and repair, similar to a Do It Best hardware store. They carry lumber, tools, fasteners, and a wide variety of other items. The lumber is described as high-quality, even exceeding that found at big box stores. They also stock bricks.
• Lumber Expertise: Knudson’s is a go-to spot for lumber needs. The staff can assist in selecting the right lumber for your project, and the lumber yard is equipped to handle large-scale construction needs. Cutting services are also offered.
• Convenient Location & Hours: Shoppers appreciate the convenient location and business hours.
• Long-Standing Reputation: The store has served generations of families, indicating a consistent track record of reliability and service.

Why You Might Consider Alternatives

• Return Policy Inconvenience: Be aware that returning items, even a small number of bricks costing $6, can involve a lengthy process. You may need to wait in line multiple times, navigate the loading area, and interact with management.
• Phone Order Limitations: Placing orders for pickup over the phone can be challenging. While they may eventually accommodate an order, it seems to require extra effort to get phone orders completed.
• Inconsistent Service: While many praise the excellent service, some shoppers report inconsistent experiences with certain staff members, where minimal effort was made to assist them in finding or ordering products.
• Pricing for Large Purchases: For projects exceeding $400, big box stores in nearby locations like Yakima may be more competitive in terms of price.