Bliffert’s Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: Prepare for a truly helpful experience. Staff consistently go above and beyond, even tackling complex projects like fixing a community garden water tank valve. One shopper described the staff’s help as the “BEST customer service experience I have ever had!” They’re known for their knowledge, patience, and humor. Even locating hard-to-find items like colored Mason jars from back storage is standard procedure.
• Competitive Pricing: You’ll find prices competitive with big-box stores. I scored a 50ft hose for the price of a 25ft hose elsewhere. Lumber prices are also notably competitive.
• Wide Selection: This isn’t your average hardware store. Beyond standard hardware, expect a surprising variety including seasonal items like Meyer’s soaps, pet supplies, and even HDTV antennas.
• Local Support: Bliffert’s is a long-standing Riverwest business, originally a lumber yard that expanded into a hardware store decades later. Supporting them directly supports your local community.
• Fast Service: Need lumber quickly? They’re significantly faster than other lumber yards; one shopper got treated lumber in a “fourth of the time” it would have taken elsewhere.
• Dog-Friendly Environment: Bring your furry friend along! The store is known for its welcoming atmosphere for both people and pets.
• Expert Advice: Whether you know exactly what you need or are completely unsure, the knowledgeable staff will assist you. They’re happy to answer questions and offer solutions.

Why You Might Consider Alternatives

• Limited Hours: The lumber yard closes at noon on Saturdays, and the hardware store has typical closing times, so plan your visit accordingly. One shopper expressed disappointment about the lack of 24/7 availability.
• Potential for Rush at Closing Time: While the staff is generally helpful, be aware that near closing time they may be rushed and less attentive. One shopper reported a negative experience with a rude employee rushing them out of the store near closing.
• Return Policy: Their return policy appears limited. One shopper was unable to receive store credit for a product that didn’t perform as expected, even with photographic evidence, and corporate support was unhelpful for non-online purchases.
• Smaller Scale than Big-Box Stores: While their selection is extensive for a local store, if you need a massive selection or specific, unusual items, you might have better luck at a larger chain.