Charlie’s Hardware: A Shopper’s Perspective
Why You Should Visit
- Exceptional Greenhouse Selection: You’ll find a wide variety of healthy plants, though some may be over or under-watered. It’s a great place to browse.
- Knowledgeable Staff: The staff is generally helpful and informative, particularly regarding lawnmowers, chainsaws, and other power equipment (Stihl and Milwaukee tools are mentioned). They’ll even go the extra mile to locate parts, even if they don’t normally stock them.
- Great Selection of Power Equipment: They carry Stihl and Milwaukee tools, and you can find Traeger pellet grills in stock. I even saw a chainsaw specifically for chainsaw milling.
- Convenient Tool Rentals: The store offers tool rentals, including drum sanders and steam cleaners. The rental process can be smooth and efficient, with helpful staff like Alex in the service center.
- Competitive Pricing: Prices are competitive with box stores, supporting local business while getting a fair deal.
- Excellent Firearms Department: Helpful and friendly staff who provide thorough information on rifles and accessories without pressure to buy.
- Above-and-Beyond Service: Employees go above and beyond; one shopper mentioned their new lawnmower being prepped with gas and loaded into their truck.
Why You Might Consider Alternatives
- Inconsistent Service Department: Be aware that the service department experiences inconsistency. Warranty work may be denied, with an inspection fee charged even when repairs are covered under warranty elsewhere. There have been delays and recurring problems with repairs, even after multiple attempts. One customer had a significant negative experience with their small engine repair, including improper part installation and a misdiagnosis.
- Rental Price Discrepancies: Rental prices for items like steam cleaners and chair rentals can change unexpectedly, with additional charges applied after the initial quote. Always confirm pricing before picking up the item, especially if they say they won’t be open the following day.
- Phone System Issues: The phone system can be frustrating; long hold times with very loud and potentially distracting hold music were reported.
- Financing Inconvenience: Financing requires an in-store signature which can cause an inconvenience.
