Elliott Ace Hardware Shopping Guide
Why You Should Visit
- Extensive Selection: You’ll find a wide variety of hardware and home goods, exceeding what’s available at other stores. The selection includes lawn mowers (Toro Recycler models are mentioned), paint (with a dedicated, experienced paint counter), kitchen supplies (brooms!), and many other items. One shopper even described it as “stocked with everything.”
- Knowledgeable and Helpful Staff: Expect assistance from employees who are genuinely eager to help. They’ll direct you to products or provide clear instructions. Several reviews highlight the expertise of staff, particularly at the service counter and in the paint department. One shopper received exceptional help choosing a lawn mower within their budget.
- Above-and-Beyond Service: In one instance, an employee (Mike) went the extra mile, personally delivering both in-store pickup and delivery order parts on a Saturday before a holiday.
- Convenient Stock: The store frequently has items in stock that are unavailable at competitors. One shopper successfully completed a job because this location had the necessary item.
- Large Store Footprint: Both Elm Grove and West Allis locations are described as large and well-stocked.
Why You Might Consider Alternatives
- Return Policy Issues: Be aware that returning items can be difficult. The store might find reasons to refuse returns, even with receipts, citing minor issues (like scratches on a chair’s feet after minimal use). One shopper described a stressful experience with a return, even though they were eventually successful.
- Inconsistent Pricing and Sales: Shoppers have reported discrepancies between advertised sale prices and the price charged at the register. One instance involved a significant price difference on paint.
- Rude Customer Service Encounters: While many employees receive praise for their helpfulness, some reviews mention rude interactions with cashiers and floor management. One shopper reported being called “shady” for requesting a price match, and another described unwelcoming behavior from the paint counter staff.
- Service Department Issues: The service department’s performance appears inconsistent. One review detailed a negative experience with repair service, including a $40 deposit, slow repair times, and ultimately, the decision not to pursue repairs due to the poor service.
- Potential Policy Concerns: There is an unconfirmed report about a policy prohibiting military veterans from displaying pins or hats while working at the store.
