KCCNE Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Exceptional Customer Service: Prepare for a highly personalized experience. Staff members, including Tara, Chelsea, Chris, Joe Pakuris, Kelli Baker, Jarrod, Bernie, and Susan, Chelsea & Roger (among others) are consistently praised for their responsiveness, helpfulness, patience, and willingness to answer questions. They go above and beyond to ensure customer satisfaction throughout the entire process. One shopper even described their service as “unsurpassed.”
• Comprehensive Design & Planning: The design process is thorough and collaborative. You’ll work with designers to create a 3D rendering of your project, allowing you to visualize the final product before committing. This was particularly helpful for one shopper who had difficulty picturing the finished product from blueprints.
• High-Quality Materials & Wide Selection: The location offers a wide variety of countertop materials, including granite and quartz, with various colors and styles to match any kitchen or bathroom design. You’ll find beautiful stone options for fireplace hearths as well.
• Efficient & Timely Installation: The installation process is generally described as efficient and timely, with crews working carefully to minimize disruption and damage. While one customer mentioned a slight delay in scheduling, the overwhelming majority of reviews highlight the promptness and quality of installation.
• Problem Resolution: Should issues arise, KCCNE demonstrates a commitment to quickly and professionally resolving them. They proactively offer solutions and readily adapt to changing customer preferences.
• Competitive Pricing: While one review mentioned high prices, several others describe competitive pricing and even significantly better deals than other quotes received. In one case, the price was described as “blowing the previous quote out of the water.”
• Expertise and Professionalism: From sales associates to installers, the entire team is described as experienced, professional, and capable. The staff is knowledgeable about their products and offers expert advice on material selection and project design.

Why You Might Consider Alternatives

• Potential for Long Lead Times: One review mentioned that a kitchen remodel without a sink or dishwasher could take 2-3 weeks due to the company’s timeline. This may not be suitable for all customers.
• Limited Communication Confirmation: While the company is generally praised for its communication, one review suggested that confirmation calls regarding worker arrival times would be helpful.
• Price Discrepancies: Be aware that pricing experiences can vary. While many customers found the pricing competitive or even surprisingly low, one shopper reported feeling the prices were significantly overpriced compared to other options they explored.
• Potential for Minor Installation Hiccups: While the overall installation quality is consistently positive, one review noted a minor issue with countertop alignment that required a return trip for rectification.