Voorhees True Value Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter helpful and knowledgeable staff. Several employees, including Greg, Dan, and others, are frequently praised for going above and beyond to assist customers with various needs, from installing door knobs and cutting tubes to providing expert advice on tools and equipment. This personal touch is a stark contrast to larger chain stores.
• Extensive Product Selection: The store carries a wide range of products, including Jonathan Green grass seed and fertilizers, bunjee cords, propane tanks (though availability may vary depending on the time of day), and an impressive selection of tools. They also stock parts for unexpected needs, such as downspout drain extender tubes. The inventory appears well-organized, allowing for easy access to items. The range extends beyond typical hardware, with a solid selection of rental equipment, as well.
• Equipment Rentals: Voorhees True Value Hardware Rentals (VHR) offers equipment rentals with knowledgeable staff who provide guidance and support. Many find their confidence boosted after discussing projects with the VHR staff.
• Local Business Support: By choosing this store, you’re directly supporting a local business owner, a factor that resonates strongly with many customers. This also sets it apart from large chain stores.
• Long-Standing Reputation: The store has served customers for over 40 years, suggesting a history of reliable service and product availability. The expansion of their product line under True Value hasn’t diminished their commitment to customer service.

Why You Might Consider Alternatives

• Limited Hours and Availability: Be aware that propane tank refills may not be available close to closing time (an incident was reported at 7:55 PM).
• Inconsistent Repair Service: While most experiences are positive, one customer reported dissatisfaction with the repair of a leaf blower, citing concerns about the quality of repair and lack of a refund or replacement.
• Unusual Store Layout: The entrance isn’t located in the traditional front position; the doors are situated on the sides of the building.
• Occasional Rude Staff: While generally praised for their service, there was one report describing an extremely negative experience with rude and unhelpful staff. The experience described may not be representative of the norm.
• No Lumber: The store does not offer lumber, which might necessitate shopping elsewhere for certain projects.