Essex Hardware Co. Shopping Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find the staff incredibly friendly, knowledgeable, and helpful. They go above and beyond – assisting with finding hard-to-locate items like spider drive bits, providing color matching services that even outperformed Sherwin Williams, and offering recommendations based on their expertise. Several reviewers specifically praised Justin and Jay for their top-notch service.
• Extensive Product Selection: This store carries a surprising variety of goods. You’ll find everything from Benjamin Moore paints and threaded rods to small wing nuts and even specialized items like spider drive bits. The store has been described as having “everything you need.” One shopper noted they’d never failed to find what they were looking for in countless visits.
• Convenient Local Option: Essex Hardware serves as a lifesaver for those living nearby, providing a pleasant alternative to larger chains like Home Depot and Lowe’s, saving on travel time. Many reviewers highlighted this aspect of the store.
• Competitive Pricing: While some mention higher prices on certain items, others have found hardware here cheaper than big box stores. The convenience and service often outweigh any perceived price difference for many customers.
• Charming Atmosphere: The store has a warm and welcoming vibe, described as a “classic hardware store” with a friendly atmosphere. The Halloween displays have been noted as especially impressive, detailed, and worth a visit in themselves. One shopper mentioned that it is the “FIRST hardware store that I’ve felt comfortable in.”

Why You Might Consider Alternatives

• Inconsistent Paint Quality/Service: Be aware that there have been reports of inaccurate paint quantity estimations. One shopper needed three coats of paint instead of the one promised, and the store did not offer any compensation. This experience suggests that careful consideration of paint quantity needs should be taken before purchasing.
• Potential for Errors: While the majority of experiences are positive, one customer reported receiving the wrong size threaded rod, leading to frustration. This highlights the possibility of occasional errors in product fulfillment.