Dillon Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Excellent Service from Certain Staff: You’ll find incredibly helpful and professional staff members who go above and beyond. One shopper received exceptional assistance loading a plywood sheet onto their RV. Another described a tall, dark-haired employee with multiple bracelets and earrings who provided outstanding customer service, going well beyond expectations. Several reviews highlight the helpfulness of other staff members.
- Convenient Location and Hours: The store was open on a Saturday, proving a lifeline for travelers needing building supplies. This is a significant advantage during weekends or when other stores may be closed.
- Good Inventory and Selection: Generally, the store carries a good selection of items and mostly has what you need. Shoppers have found wood, screws, nails, nuts, and plywood among other supplies.
- Knowledgeable Staff: At least one staff member possesses extensive product knowledge and can efficiently assist customers in finding the right items, even specific measurements such as screws and nails.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service can be highly variable. While some staff members are praised for their exceptional helpfulness, others have been described as sullen, rude, sarcastic, and unhelpful, even acting put out by customer questions. One shopper reported being told they were “wasting their time” for asking simple questions. Another mentioned an employee’s inability to identify a standard measurement (15/16″).
- Potential for Price Gouging: Prices have been reported as nearly double those of a nearby competitor. Also, one review cites an instance of “shrinkflation,” receiving 22″ stakes instead of the advertised 24″.
- Occasional Stock Issues: The store may occasionally be missing items you’d expect to find in a standard hardware store.
- Unhelpful Staff During Busy Times: Negative experiences often occurred near closing time, with staff unwilling or unable to provide assistance. Even when given advance notice of a visit, help might be refused, leading to a request to return another day.
