Shopping Guide: Local Hardware Store

Why You Should Visit

• Exceptional Customer Service: You’ll find staff incredibly helpful and dedicated to assisting customers. They’ve been known to stay open late to help shoppers find exactly what they need, even going so far as to help carry purchases to your car. Their willingness to open boxes for you to try materials before purchasing is a definite plus.
• Extensive Product Selection: This store carries a wide variety of items, including painting supplies, potting soil, and a broad range of other hardware essentials. They even have a paint mixer, a feature not available at all local hardware stores. The sheer volume of products available is a noteworthy benefit.
• Convenient Location: For those in the immediate vicinity, its convenient location makes it a go-to for quick hardware needs.
• In-and-Out Efficiency: Helpful staff can often make the shopping experience quick and painless.

Why You Might Consider Alternatives

• Inconsistent Staff Behavior: Be aware that while many shoppers praise the helpfulness of the staff, others have reported encountering rude or unhelpful employees. A lack of mask-wearing has also been reported in at least one instance. Negative interactions seem to be a potential downside to consider.
• Inaccurate Store Hours: The store’s Sunday closing time (4:10 PM) may differ from online listings, leading to potential wasted trips. Double-check the hours before visiting, particularly on Sundays.
• Paint Pricing and Quality Issues: While they offer a wide paint selection, including a paint mixer, some shoppers have reported higher prices than at competitors (10% more than other local stores) and issues with incorrect color mixing or product recommendations (resulting in having to return paint and paying a restocking fee). It’s worth comparison shopping for paint before committing to a purchase here. Specifically, at least one customer reported purchasing watery, non-enamel based paint despite specifying otherwise, and there were significant issues with receiving full credit for returns.
• High Restocking Fees: Be prepared for a potentially high restocking fee (around 30-35%) if you need to return paint.