Kaufman Lumber: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll encounter genuinely helpful and friendly staff. I received excellent advice on fixing a kitchen floor, and even experienced exceptional kindness from a staff member who assisted a stranded traveler. Many reviewers praise the professionalism of both the counter staff and yard workers.
- Unique Inventory: The location offers a wide selection of building materials, including hard-to-find items like older/traditional moldings and sidings. This is something larger chains like Lowe’s or Home Depot can’t replicate; it’s got that hometown hardware store feel.
- Competitive Pricing: I found the prices to be very affordable and even the best in town for certain items. A recent purchase of treated lumber was cheaper than both Home Depot and McCoy’s. Even large orders like $400 worth of beveled siding are manageable.
- Convenient Service: Getting to the store is easier than expected. A quick trip on new 34 to 175 gets you there quickly. They offer delivery for $40 (including a $20 fuel surcharge), and they’ll even load your lumber for you.
- Long-Standing Reputation: Some customers have been loyal shoppers for over 40 years, praising their consistent inventory and fairness. They clearly have what contractors and homeowners need.
Why You Might Consider Alternatives
- Delivery Issues: Be aware that delivery experiences can vary widely. I encountered a situation where lumber was delivered in the rain to the wrong location, without any prior notification. While management didn’t offer assistance, other experiences suggest a more professional approach.
- Product Quality Control: One shopper received damaged materials (21 1×8×8 boards, 19 damaged) and had a negative experience trying to resolve the issue, experiencing a lack of apology and being called a liar by staff. Therefore, thoroughly inspect materials upon delivery.
- Customer Service Inconsistencies: While many praise the excellent customer service, some negative experiences highlight unprofessional attitudes and rudeness from specific staff members (e.g., Cody Cormier). Therefore, your experience may depend on who you interact with.
