Ace Hardware Seven Lakes Shopping Guide

Ace Hardware Seven Lakes: A Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: You’ll find consistently helpful and friendly staff throughout the store. Multiple reviews praise the assistance received in various departments, from the greenhouse to hardware and home supplies. Associates go above and beyond to assist with projects, offering thoughtful solutions even on modest sales. Specific examples include staff members Ayden and Matt providing excellent checkout service, and another associate providing assistance with finding a specific item and even offering a Milwaukee merchandise gift.
Extensive Product Variety: The store offers a wide selection of products, including specialty light bulbs, a good selection of annuals, perennials, herbs, vegetables (hydrangeas, rosemallow, hibiscus, spirea, astilbe, roses including Lady Banks!), houseplants, and succulents in a newly expanded garden center. The hardware and home supplies sections are also well-stocked.
Convenient Location and Clean Store: The store is described as “super neat and clean,” and a welcome addition to a rural area.
Helpful Phone Support (with caveats): While one experience involved a long hold and overheard conversations, another review highlights a very positive phone experience with Tom, who went above and beyond to check stock and offer alternative locations.
Rewards Program: A rewards program exists, offering potential savings and benefits for frequent shoppers.

Potential for Unpleasant Interactions: Be aware that some shoppers have reported negative experiences with specific staff members. One review details an encounter with a rude and unfriendly employee, while another describes feeling followed and watched by an associate while shopping, even after politely declining assistance. Another reviewer notes that those who don’t appear to live in the 7 Lakes Gaited Community might experience similar treatment.
Higher Prices: The store is acknowledged to be more expensive than larger chains like Lowe’s or Home Depot, although membership benefits may offset this to some extent.
Inconsistent Phone Service: While some have positive phone experiences, others have experienced long hold times and overheard private conversations. Check for potential equipment rental availability in person, if possible.
Lack of Military Discount Awareness: At least one customer was unaware of a potential military discount, suggesting inconsistency in the communication of such programs.
Limited Garden Center Stock: The new garden center is noted to have a good selection of certain plants, but lacks larger shrubs and trees.