Ace Hardware Kaimuki Shopping Guide
Why You Should Visit
- Exceptional Customer Service (in some instances): I’ve experienced truly outstanding service, with staff going above and beyond. One instance involved a manager, Tyler Zane, who not only helped with a Makita lawnmower purchase ($600 off sale!) and Ace Rewards signup, but also personally resolved an issue with Makita’s online registration, securing me an extra $469 in accessories. Other shoppers report consistently helpful staff, always available to assist. The staff’s friendliness and willingness to help load purchases into vehicles has also been noted.
- Unique and High-Quality Selection: The store offers a curated selection of items, including Makita electric lawnmowers and Stihl chainsaws. They also stock a variety of locks, though access is restricted to prevent theft.
- Convenient Location and Parking: The store is easily accessible from H1 East, and parking is usually readily available.
- Helpful Staff Expertise: Employees generally possess product knowledge, offering advice and assistance beyond simply locating items.
- Community Support: This independently owned store offers a unique shopping experience, fostering a strong local presence.
Why You Might Consider Alternatives
- Inconsistent Customer Service: While some experiences are exceptional, others report unfriendly or unhelpful staff interactions. Some staff members have been observed to follow certain customers, creating an uncomfortable atmosphere. In one instance, a request to examine locked security cage items was denied unless the customer already knew which specific item they wanted to purchase. Another shopper encountered staff giving inaccurate product information.
- Higher Prices: Prices are consistently higher than at competitors like City Mill. This applies even to online Ace prices, which are not honored at this location. Discounts offered at other Ace stores also may not apply here.
- Limited Store Hours: The store closes relatively early (5pm), and may even close off the parking lot earlier, potentially inconveniencing customers.
- Product Reliability Concerns: One shopper reported issues with a Stihl chainsaw purchased at the store, which ultimately required resale after only two years of use.
- Paint Mixing Not Offered: The store does not offer paint mixing services; they will only sell a full new quart of paint, even if only a small amount of a different color is needed.
