Krengel’s Shopping Guide

Krengel’s: A Twin Falls Shopping Guide

Why You Should Visit

Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Multiple shoppers rave about the willingness to assist in finding items, provide product information, and go above and beyond (like creating keys from unusual sizes). Specific staff members like Paula and Janet/Christina are frequently praised.
Extensive Product Selection: The store boasts a surprisingly broad range of merchandise. You’ll find everything from hardware (screws, bolts, washers, sprinkler hose – even specialized items) to keys and equipment rentals. One shopper called it a place with “a little bit of EVERYTHING!”. The selection goes beyond basic hardware, offering a diverse inventory.
Convenient Location & Small-Town Charm: Krengel’s enjoys a prime downtown Twin Falls location. The atmosphere is described as a welcoming, small-town experience – something many shoppers explicitly appreciate.
Key Services: Beyond retail, Krengel’s offers key-making services. They’re capable of handling even unusual or off-size keys. Trailer rentals are also available.
Reasonable Prices: Shoppers describe prices as “very reasonable,” and the overall value makes the store a worthwhile stop for those seeking cost savings.

Inconsistent Rental Experiences: Be aware that trailer rental experiences have been mixed. Some shoppers report encountering rude and unprofessional staff, equipment malfunctions (non-working lights), and difficulties in communication, particularly regarding return policies and inspections.
No Longer Pet-Friendly: A significant change is the elimination of the previous pet-friendly policy. This has alienated some customers who valued the store’s inclusive atmosphere and the presence of pets like Cletus.