Burney Hardware Co. Shopping Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find staff consistently described as friendly, helpful, knowledgeable, and accommodating. They go above and beyond, even creating custom metalwork to meet urgent needs (as happened with a fireplace contractor needing a damper plate) and resolving complex issues like a malfunctioning car fob. Employees are often named specifically for their outstanding service (Art, Francisco, Jim, Shawn, Chad, Kristy, Phil, Sandy, and Randy).
- Extensive Product Selection: This isn’t your average hardware store. You’ll find a wide range of products, including hard-to-find items like water well parts, along with standard hardware and plumbing supplies, gardening supplies, landscaping materials, farm supplies, and even coffee mugs and aprons.
- Convenient and Efficient Service: The store’s smaller size makes shopping a breeze. You won’t waste hours wandering around as you might in big box stores. They also cater to a variety of needs; rental equipment is readily available, along with repair services, including for power equipment like a Scag Tiger Cat.
- Fair Pricing: Shoppers can expect reasonable prices, often described as “fair.” You can even buy items like nails by the 1/4 lb.
- Beyond the Basics: The store offers a surprising selection of odds and ends, perfect for completing those tricky projects. One shopper even considered it a “weekend date destination.”
- After-Hours Support: For equipment rentals, expect prompt and helpful responses to questions, even outside of regular business hours.
Why You Might Consider Alternatives
- Potential Delays in Service: While the service is generally excellent, be aware that inconsistencies in communication about repair timelines have been reported. One customer experienced significant delays with equipment service and a lost key.
- Location: The store’s location might be inconvenient for some shoppers, as one couple drove 50 miles to visit.
