Bruno’s Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Selection: You’ll find a surprisingly wide variety of goods, including tools, paint (Benjamin Moore available), kitchen supplies, electrical components, gardening items, and even bike parts. The store is much larger than it appears from the outside. They also sell lottery tickets.
- Expert Staff: The staff is generally friendly, helpful, and knowledgeable, often going the extra mile to assist with project needs. One shopper specifically praised Nick for lock solutions. They can accurately cut Medeco keys at a reasonable price ($7 per key).
- Convenient Services: They offer key cutting services, including for specialized locks like Medeco. The staff is accommodating; one shopper had a tent canopy prepped for pickup after a phone call.
- Competitive Pricing (Sometimes): While prices can be higher than big box stores (utility knife example: $25 vs. $10 for a two-pack at Home Depot), for many items, prices are better than online retailers.
- “Old-skool” Charm and Local Feel: The store has a classic hardware store vibe, appreciated by some shoppers.
- Neem MAX Availability: If you’re looking for Neem MAX insecticide, this is one place you can find it.
Why You Might Consider Alternatives
- No Returns/Refunds: Be aware that all sales are final. Returns are not accepted, even for unopened items recently purchased (4-day-old unopened item refused). Store credit is the only option. This policy applies to all items, including tools.
- Price Discrepancies: Prices on some items are significantly higher than at competitors like Home Depot or Lowe’s. One shopper noted paying $85 for a gallon of Benjamin Moore paint, compared to $65 elsewhere.
- Inconsistent Hours: The store’s advertised hours may not be reliable. One shopper reported the store not opening at the advertised time despite prior confirmation.
- Accessibility Issues: The store may have accessibility challenges. One shopper noted a broken elevator and a lack of assistance with a stroller.
- Potential for Crowds and Long Wait Times: The store’s popularity can lead to crowded conditions, making it difficult to locate items or get immediate assistance from staff.
