Hardware Hawaii: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find consistently helpful and friendly staff throughout the store, from the cashier and security to department specialists. They go above and beyond; I’ve personally witnessed staff members helping customers troubleshoot plumbing issues, fix sliding screen doors, and even salvage broken furniture. One staff member creatively solved a shower head and soap dispenser problem for a customer. Multiple staff members were specifically praised by name (Perry, Auntie Julie, Uncle Glenn, Avis, Abel, Mr. D., Christopher).
- Knowledgeable Staff: Staff are not only friendly, but also knowledgeable about their products. They can offer advice and direct you to exactly what you need, even for unusual requests. This extends beyond simple product location; they provide helpful guidance on project solutions.
- Wide Selection: The store carries a surprisingly broad range of items. You’ll find everything from gardening supplies (including coconut coir) to lumber, plumbing parts, and even key cutting/locksmith services (available at the customer service counter). They’ve also helped me find replacement parts for items purchased elsewhere.
- Fair Pricing and Great Return Policy: Lumber is fairly priced, and I experienced a very lenient return policy – a weed eater was exchanged despite being well past the 30-day return window.
- Convenient Location (Kailua): The Kailua location offers ample parking and a pleasant shopping atmosphere, including great background music.
Why You Might Consider Alternatives
- Small Size: Hardware Hawaii is a smaller store compared to larger chains. While I always found everything I needed, you might find a more extensive selection elsewhere for specialized items.
- Potential for Higher Prices: Although lumber was described as fairly priced, there’s a review indicating the store might be considered a “rip off” in certain situations, suggesting prices may not always be competitive.
- Inventory May Not Always Be Complete: One shopper mentioned that Ace Hardware didn’t always have the specific item needed. While Hardware Hawaii’s inventory is extensive for a smaller store, it might not always be totally comprehensive.
