Chatfield Rentals & Hardware: A Shopper’s Guide

Why You Should Visit

• Extensive Inventory & Selection: You’ll find a wide range of products, from power equipment and hardware to barbecue accessories (including Fire & Smoke BBQ seasonings), Weber grills, Big Green Egg grills, paints (with custom mixing), and even home decor items. They also carry Scag mower parts, often having specific items in stock.
• Exceptional Power Equipment Service: The power equipment department is highly praised for its friendly and attentive staff. They’re known for quickly servicing mowers, generators, and snowblowers, often completing repairs within two weeks (compared to 3-4 month waits at other locations). Ask for Greg; he’s particularly helpful and knowledgeable.
• Party & Event Rentals: Chatfield Rentals provides a wide array of rental equipment, including dance floors, chafers, coffee pots, and pumps. The rental process is described as easy, professional, and responsive, with courteous and helpful staff both over the phone and during delivery/pickup.
• Friendly and Knowledgeable Staff: Many reviewers highlight the friendly, helpful, and professional staff throughout the store. Several individuals were named, including Greg and Lauren, as providing excellent service. Staff goes above and beyond to assist with problem-solving, even ordering special items like brass flag holders.
• Competitive Pricing: Prices are described as reasonable and competitive, especially considering the level of service provided.
• Convenient Location & Parking: The new, larger building has ample parking, with separate areas for the hardware store and power equipment.
• Community Involvement: They host the New England Egg Fest and have a history of supporting local events, though recent experiences show they aren’t always able to help local causes.

Why You Might Consider Alternatives

• Inconsistent Customer Service: While many reviewers praise the staff, some negative experiences were noted. One shopper reported a rude and unhelpful interaction with a young woman in the hardware department, highlighting the importance of careful staff selection.
• Limited Hardware Knowledge (Specific Instance): One review indicates a staff member showed limited knowledge of certain hardware items (e.g., half-round molding). While this was an isolated instance, it’s a factor to consider.
• Community Support Limitations: While they support some events, a request to post a flyer for a community cause was denied due to lack of time.