Zootown Hardware & Garden: A Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. The owner often greets customers personally, creating a welcoming atmosphere. I’ve even heard of specific staff members, like the service manager Jon, receiving praise for their outstanding assistance.
Support Local Businesses: Zootown is a locally owned and operated business, supporting a Montana native and Disabled Veteran owner. This commitment to the community extends to sponsorships, like their support of the local 4-H program.
Excellent Product Selection: The store boasts a good selection of hardware and gardening supplies. You’ll find everything from basic items like tape measures to a wide array of rental equipment for home and yard maintenance. They seem to carry products for larger projects as well.
Convenient Location: The store’s location is described as convenient, making it a readily accessible option.
Positive Online Experience: Ordering directly through their website was described as easy and straightforward, both for browsing and checkout.

Inconsistent Customer Service: While many rave about the friendly staff, some shoppers have reported negative experiences, including feeling followed and encountering condescending or hostile employees. This seems to be hit or miss, with no way to predict what type of service a shopper will receive.
Limited Stock: Be aware that inventory levels can be inconsistent. On at least one occasion, the store reportedly had a severely limited stock of even common items (only three tape measures were in stock).
Pricing Concerns: Some shoppers have felt that prices are higher than at competitors like Ace Hardware. It is important to compare prices before purchasing.