McCoy’s Building Supply: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly helpful and friendly staff, particularly Brenda, who is repeatedly praised for her product knowledge, store navigation assistance, and overall helpfulness. She goes above and beyond, even offering helpful tips and assisting with exchanges on online orders. Other staff members like Janie and Gabriel also receive high praise for their exceptional service and willingness to go the extra mile (e.g., fueling and demonstrating a pole saw purchase). The overall atmosphere is described as welcoming and family-like, a stark contrast to the impersonal feel of larger chains.
• Wide Product Selection: This location offers a surprising variety of home repair and building supplies. Shoppers can find items like concrete stain, 50-amp breakers, 2″ pipe insulation, lumber, sheetrock, and various painting supplies. The store even carries hard-to-find items not always available elsewhere.
• Competitive Pricing: Reviewers emphasize affordable prices, making it a cost-effective alternative to larger home improvement stores.
• Above-and-Beyond Service: Expect assistance beyond the typical transaction. Staff will help you locate items quickly, provide product information, and even go so far as to prep equipment for use before you leave the store (as seen with the pole saw example).
• Family-Owned Business: Supporting local businesses is a key reason cited by many satisfied customers.
• Convenient Location (Universal City): The Universal City store is specifically mentioned in multiple positive reviews, highlighting the positive experiences had at this specific branch.

Why You Might Consider Alternatives

• Lumber Access: The lumberyard’s location behind the building may be inconvenient for some, requiring a walk between the lumber and cashier’s desk to obtain pricing and purchase lumber. This situation might be especially problematic when needing large quantities of lumber.
• Limited Product Knowledge (some employees): Some reviewers note that not all staff members possess in-depth product knowledge. You may encounter employees who aren’t entirely familiar with certain items.
• Potential for Long Wait Times: While service is generally excellent, be aware that waiting times can occasionally be longer than expected.
• Price Comparison Recommended: While the store is noted for its affordable pricing, it’s suggested to compare prices with competitors (like Home Depot) before making a purchase, especially on common items.
• Stock Availability Variations: One reviewer’s negative experience highlights that the store may not carry all items they were searching for.