Freeport Menards Shopping Guide

Freeport Menards: A Shopper’s Perspective

Why You Should Visit

Extensive Product Selection: You’ll find everything from lumber and building materials to paint, propane, and even double ovens (one shopper spent $3000 on a double oven). The store also carries a wide variety of smaller goods.
Helpful Staff (In Some Departments): I’ve had overwhelmingly positive experiences with certain employees. For instance, Be was incredibly helpful with wood selection and loading assistance. Scott in the indoor lumber area went above and beyond, aiding with cart loading and gathering necessary supplies. Pavel in the paint department expertly color-matched a 14-year-old paint sample and John in the paint department provided patient and expert assistance with a paint project. Alyssa, also provided amazing service finding a specific part over the Thanksgiving weekend. One shopper even described an employee in the lumber department as well-dressed, articulate, and potentially the manager!
Convenient Location: It’s a go-to spot for various needs, reducing trips to other stores.
Good Paint Department: The paint department seems to be a highlight. They have a wide selection, including Pittsburgh paints, and employees who are knowledgeable about color matching and product details. The ability to match a paint after 14 years highlights their expertise.

Inconsistent Customer Service: Be aware that customer service can be wildly inconsistent. While some departments boast incredibly helpful staff, others fall short. I had a very negative experience in the area where sliding doors were ordered and returned; it involved miscommunication, unhelpful staff (Alexis and Kevin), and an unwarranted restocking fee. The propane exchange area has also been problematic for months, with frequent system outages and empty exchange cylinders left in the lockers.
Lack of Yard Assistance: Shoppers should expect to load their own heavy materials from the outdoor yard area; assistance is often unavailable.
No Dedicated Customer Service Department: The absence of a customer service department makes addressing significant issues like defective products difficult. One shopper detailed the frustrating experience with a faulty faucet and tub surround, where the store refused to resolve the problem.
Potential for High Prices: While specific prices weren’t consistently mentioned in reviews, one shopper mentioned finding the store expensive.
Special Order Issues: When ordering special items, ensure clear communication and confirmation of details. A review highlighted a significant problem with a special-ordered door where critical details were overlooked, leading to the wrong item and a frustrating return process.