Theisen’s Shopping Guide

Theisen’s: An Informed Shopper’s Guide

Why You Should Visit

Exceptional Customer Service (in some cases): You’ll find employees who go above and beyond. Pauline Smiley, for example, is renowned for her extensive product knowledge and helpfulness, especially in the firearms and ammo department. Other staff members have also been praised for their friendly and accommodating nature, providing excellent assistance in finding needed items. Expect a direct escort to products, rather than general directions.
Convenient Location & Selection: The store offers a variety of products, including farming supplies, pet supplies, plants, trees, and even a surprising selection of accessories. The greenhouse boasts a wonderful selection of plants and trees. They also carry Victor rat traps, though the wooden style might be unavailable. Shoppers can expect a decent selection of basic farming needs, although variety may be limited in some areas. The location is worth a 40-mile trip for some, given the value offered.
Added Perks: Theisen’s offers free popcorn (though availability may vary—check before 3pm!), creating a pleasant shopping experience. Veteran discounts are also available. The store is consistently clean.
Competitive Pricing (with caveats): While prices are generally above average, you can occasionally find good deals. The store also offers competitive pricing on some items, making a trip worthwhile despite needing to travel a considerable distance for some.

Inconsistent Staff Helpfulness: Be aware that some staff members may be unhelpful or exhibit a lack of motivation. Checkout experiences can sometimes be slow and uncaring. There have been reports of long waits to speak to management.
Firearm Department Issues: The firearm department’s pricing and customer service are highly variable. Expect significantly inflated prices if you shop on days when certain employees are off. You may encounter laziness and dismissive behavior from some staff, especially regarding firearm pricing and ordering.
Limited Product Selection: While Theisen’s offers a range of items, the selection may be disappointing at times, leaving shoppers unable to find specific products (like wooden Victor rat traps or particular arrow tips). The size of the store can also vary between locations.
Management Accessibility: Reaching management via phone may prove difficult.