Hardware Hanks: An Informed Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find consistently friendly and helpful staff who go above and beyond. They’re readily available to assist but also allow for independent browsing. Staff have been known to offer solutions like cutting PVC pipe to size to meet customer needs.
- Wide Selection: The store boasts a surprisingly large selection of items, ranging from hardware staples to pellet grills and roto-tillers. They even carry guns and ammo.
- Convenient Services: Hardware Hanks offers screen repair at competitive prices, FFL licensing for firearm transfers (allowing online gun purchases to be shipped there), and quick delivery on larger items like grills. They’re also willing to order items not currently in stock.
- Community Focus: The new owners are actively involved and clearly prioritize customer satisfaction and fostering a positive small-town shopping experience. The store’s presence is viewed as a valuable asset to the Independence community.
- Fair Prices: While some items like guns and ammo are noted as “a tad bit pricey,” overall, prices are considered more than fair for the service level provided.
- Quick Service: Many shoppers report quick in-and-out shopping experiences, even during busy periods.
Why You Might Consider Alternatives
- Inconsistent Hours: Be aware that the store’s Google hours may not be completely accurate. I experienced them being closed slightly before their listed closing time.
- Potential Price Discrepancies: While generally fair, prices on some items, such as guns and ammunition, may be higher than at other retailers.
