Camby Menards Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Extensive Product Selection: You’ll find a wide variety of items, including a large selection of seeds, plants, and garden goods in a dedicated garden center. They also boast a brand new cabinetry and countertops section for kitchen, bath, and garage projects. Watkins seasonings are available, although check carefully for freshness. A lumber yard is available, though be prepared to search for the best quality boards yourself.
• Competitive Pricing: Prices are competitive, especially if you’re looking for deals and sale items, like hammocks, for example.
• Helpful Staff (with exceptions): Some staff members are incredibly helpful and friendly. Gavin in the loading area received specific praise for his respectful assistance, and Sandy in the cabinets department is highly recommended for her pleasant service. Other departments, such as customer service, may exhibit inconsistencies in helpfulness.
• Convenient Truck Access: For truckers, this location offers easy in and out access with a dedicated truck entry and plenty of maneuvering space. The nearby Walmart allows overnight parking.
• Wheelchair Accessibility: The store features a wheelchair-accessible front entrance.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service can be inconsistent. While some employees are exceptionally helpful, others are described as rude, unhelpful, and slow, particularly in the paint and customer pick-up departments. In one instance, a customer service representative failed to assist with an out-of-stock inquiry, and the pickup department was criticized for its long wait times and inattentive staff. Don’t expect assistance loading heavy items; one shopper had to load over 140 pounds of birdseed without help.
• Store Layout Issues: The store’s layout can present challenges, especially for elderly or handicapped customers. Long distances between departments and checkout areas are noted, combined with inconveniently blocked and closed entrances.
• Product Quality Concerns: Be cautious about the quality of certain products. One shopper reported receiving corroded batteries and another experienced issues with counter tops from Midwest Manufacturing, citing misaligned miters, incorrectly sized sink cutouts, warping, and chipping, with poor customer service related to the issues. Cheap Chinese goods are mentioned as being prone to breakage. Inspect items carefully before leaving the store.
• Rebate Issues: Be wary of promised rebates as there is at least one report of a rebate not being received, and the process for claiming the rebate was complicated.
• Delivery and Phone Service Issues: Scheduling deliveries can be problematic, as one shopper encountered a prolonged hold time with no answer and no return call from the pick-up department.
• Bagging your own Purchases: It seems bagging is the customer’s responsibility.