Raybern Hardware: A Shopper’s Guide

Why You Should Visit

• Extensive Hardware Selection: You’ll find a tremendous variety of hardware, surpassing what you’d typically see online. The showroom is described as “huge” with a “terrific selection” encompassing kitchen cabinetry hinges (even specialized ones for older cabinets), door hardware (including entry sets), bathroom hardware, and an amazing array of pulls and doorknobs.
• High-End Products: The store carries top-quality items, perfect for discerning customers. Specific mentions include products suitable for Poggehpohl cabinets and Sub-Zero appliances. The selection includes various price points to suit different budgets.
• Convenient Location: The store’s proximity to public transportation (T) makes it easily accessible and helps avoid traffic congestion.
• Exceptional Customer Service (from some): Many rave about the helpfulness and knowledge of specific staff members, notably Ron and Chris Lee. They’re praised for their patience, product expertise, and ability to provide tailored recommendations (e.g., finish choices for cabinet pulls).
• Large Showroom: The store’s layout provides a much more engaging shopping experience compared to online browsing, allowing for better product visualization and selection.
• Contractor-Focused Area: A dedicated contractor area located behind the main building offers a specialized selection of hinges and other professional-grade hardware.
• Direct Shipping: At least some orders can be shipped directly to your home, as one reviewer received their order within a week.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that while some customers receive exceptional service, others report being completely ignored for extended periods (30-45 minutes without assistance). Some even describe negative and insulting interactions with staff.
• Order Fulfillment Issues: Shoppers can expect delays and a lack of communication regarding order status. The store may not proactively update customers on shipment or availability.
• Potentially Higher Prices: While the store offers a wide range of price points, one customer found online prices to be significantly lower.
• Limited Staff Availability: The reviews suggest that finding assistance can be challenging, even during shopping hours. You might encounter staff who are occupied with other tasks or seem unwilling to provide help.