Pro Build Shopping Guide

Pro Build Shopping Guide: An Experienced Shopper’s Perspective

Why You Should Visit

Extensive Lumber Selection: This is a huge place! You’ll find a massive stock of lumber, making it the best spot for your lumber needs. They also carry a good selection of other building materials.
Knowledgeable and Helpful Staff: The staff is generally friendly, courteous, and professional. Many reviewers specifically praised the helpfulness of staff in various departments. You can expect to be greeted by name after repeat visits. The sales team is also very helpful, particularly in assisting with complex orders like replacement doors (Darren receives high praise).
Efficient Service: This is a place that doesn’t waste your time. They know their products and can get you what you need quickly and accurately. The yard staff, while occasionally experiencing slowdowns, can help with quick and precise order fulfillment.
Reliable Stock: They are very reliable, and always seem to have what I need in stock, as confirmed by several repeat customers.
Convenient Location (for some): The location is easily accessible from Washington St via Reichwein street. There is parking available, and street parking is an option after 10 PM and before 5 AM.
Good for Owner-Operators: If you’re an owner-operator, this is a good place to get unloaded quickly and efficiently because they appreciate truckers’ time.

Yard Staff Inconsistencies: While the sales staff and other departments receive high praise, be aware that the yard staff, particularly in the interior trim department, can sometimes be slow and inattentive to customers’ needs.
Long Wait Times for Complex Orders: While the staff are pleasant, securing an appointment for detailed consultations, especially for large orders like windows, can take several weeks, and the actual consultation may take a long time. Be prepared for potential delays.
Quality Concerns: Some shoppers have reported issues with the quality of materials and have expressed dissatisfaction with customer service and support concerning those issues. If quality and longevity are paramount, consider exploring other options.
Unforeseen Delays: There’s a risk of unexpected delays due to inventory procedures such as unloading delays due to inventory. This can be especially problematic for truck drivers.