True Value Hardware: A Shopper’s Guide

Why You Should Visit

• Extensive Product Selection: You’ll find an impressive range of goods, encompassing home, garden, gift items, and even snacks (“munchie needs”). They even carry Christmas lights, a rare find in some areas.
• Exceptional Customer Service: Prepare for a genuinely welcoming atmosphere. Staff members consistently go above and beyond to assist customers, offering helpful information and a friendly greeting. Many shoppers report feeling appreciated, whether making a large or small purchase. One shopper even received extensive help troubleshooting a plumbing issue, with the staff member taking the time to ensure all parts fit correctly.
• Convenient Location & Fast Service: The store’s convenient location allows for quick in-and-out trips, saving time and avoiding city traffic. The speed and efficiency of service are frequently praised.
• Knowledgeable Staff: Employees possess a strong understanding of their products. They can assist with projects ranging from simple tasks like finding an AC filter to more complex projects such as installing a dehumidifier (including sourcing necessary supplies such as vinyl tubing, metal ducting strap, ring clamps, and pipe fittings).
• Competitive Pricing: In some cases, prices are lower than at major competitors like Lowe’s.
• Well-Stocked Hardware Department: The store boasts a comprehensive selection of pipe fittings, exceeding expectations for a smaller hardware store.

Why You Might Consider Alternatives

• Inconsistent Mask Usage: Be aware that staff mask-wearing has been inconsistent. Some shoppers have reported that many employees were not wearing masks, even while selling masks in-store. This may be a concern for customers prioritizing COVID-19 safety precautions, especially given prior mask mandates.
• Pricing Inaccuracies: Although the staff is knowledgeable and helpful, shoppers should carefully check prices before purchase, as inaccuracies have been reported.
• Plant Pricing Issues: While the garden selection appears appealing, be prepared for challenges in determining plant prices. At least one shopper experienced difficulty getting a price quote on plants due to missing price tags and an employee’s unhelpful response.
• Occasional Unprofessional Behavior: While overwhelmingly positive, some customer interactions have been less than satisfactory. One shopper described an instance of poor customer service from a staff member who appeared disinterested and unresponsive after initially helping to locate a plant price.