Exceptional Customer Service: You’ll find incredibly friendly and helpful staff throughout the store. They go above and beyond to assist with product selection, even venturing outside to help customers choose the right oil. Their service is described as attentive, informative, and never pushy – truly a first-class experience. Even special orders are handled with kindness and efficiency, ensuring timely delivery.
Convenient Location & Wide Selection: This is the only Stihl dealer and a top hardware store in the Kohala area, saving you a potentially hour-long trip to Kona or Waimea for many items. They carry a good selection of brands, including a decent range of auto care products – a significant convenience considering the distance to other auto parts retailers. The store offers everything from specialty tools to home improvement supplies, supporting multiple successful DIY projects for many shoppers.
Expert Advice & Support: Staff are knowledgeable and offer helpful tips and advice, boosting confidence in tackling home improvement projects. Their assistance extends to more complex tasks like chainsaw repair.
Community Atmosphere: Many shoppers describe the atmosphere as welcoming and friendly, like a family-run business where customers feel valued.
Why You Might Consider Alternatives
Higher Prices: Be aware that prices are somewhat higher than in other areas, reflecting the overall cost of living in Kohala. This is a tradeoff for convenience and exceptional service.
Limited Auto Parts: While they offer a decent selection of auto care products, it’s not a full-service auto parts store. You won’t find all parts here.
