Woodland Supply: A Shopper’s Guide
Why You Should Visit
- Exceptional Craftsmanship and Quality: You’ll find truly outstanding wood products here, with precision in design and durable materials setting them apart. Their millwork options are beautiful.
- Knowledgeable and Helpful Staff: Expect assistance from staff who are experts in their field. They can guide you in making educated choices, offer design advice (as experienced with Graeme for railing systems), and even provide home consultations. Rick Prokop and Shauna are specifically mentioned for excellent service.
- Wide Selection of Products: The location offers a wide range of products, including trims (even older styles), building materials, doors (including pocket doors), hardware, baseboards, casings, and stair banisters. They also handle custom orders.
- Convenient Services: They offer delivery, and during the pandemic, even waived delivery charges. They are also responsive to customer concerns and willing to rectify issues. Tyler is cited for going above and beyond in addressing a customer complaint.
- Positive Installation Experiences: Ross’s professional installation of a stair banister is specifically highlighted, alongside the helpfulness during the selection and suggestion phases.
- Fast and Efficient Service: Orders can arrive much sooner than expected, and the process from quote to installation, while potentially lengthy (as in one case taking from July to October), is generally efficient.
Why You Might Consider Alternatives
- Inconsistent Customer Service: While many praise the staff, there are instances of poor customer service. One shopper experienced a significant price increase after already agreeing to a quote, and another received incorrect and incomplete orders (incorrect number of hinges, wrong hardware, incorrectly cut door frames) and was initially held responsible for the business’s errors.
- Potential for Order Errors: Be aware that there’s a risk of receiving incorrect or incomplete orders, especially with larger custom orders like doors. The business may not always accurately calculate the necessary supplies (hinges, door frame length).
- Communication Issues: Although they are willing to fix issues, there have been instances of communication problems requiring follow up.
- Price Volatility: Be prepared for the possibility of unexpectedly significant price increases after initially agreeing to a quote, particularly with larger projects.
