KC Enterprises: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find consistently friendly, extremely helpful, and knowledgeable staff ready to assist with even the most unusual requests. They offer expert advice on various projects, going above and beyond to ensure customer satisfaction. One shopper recounted a particularly positive experience where an employee went out of their way to shake paint cans purchased elsewhere, even carrying them to the car.
• Superior Delivery Service: The location offers unbeatable delivery service for purchased items.
• Wide Product Selection: KC Enterprises carries a variety of products, including lumber, Cloverdale paint, basement stairs, outdoor kitchen materials (concrete, countertops), and windows. If they don’t have an item in stock, they actively work to source it and provide pricing and availability information quickly.
• Competitive Pricing: You can expect reasonable and competitive prices, comparable to larger chains like Rona.
• Clean and Well-Maintained Store: The store itself is described as very clean and well-organized.

Why You Might Consider Alternatives

• Inconsistent Service Experiences: Be aware that customer service can be inconsistent. While many praise the helpfulness of the staff, some shoppers have reported very poor service, including delayed deliveries, rudeness on the phone, and unfulfilled promises for quotes or installations. One customer waited over six hours for a shed delivery and had their concerns dismissed.
• Potential Issues with Contractor Work: If considering contracting services like concrete work, proceed with caution. One review describes a significant failure with an outdoor kitchen and pool walkway, citing poor workmanship and lack of warranty support.
• Lack of Accessibility: The store currently lacks accessibility for power wheelchairs. There is no ramp available for entry at the front door.
• Management Issues: While staff is generally praised, there have been reports of rude and snarly behavior from the owner/manager toward both employees and customers.
• Unreliable Communication and Follow-Up: Shoppers have reported instances of failed communication and lack of follow-up regarding quotes and order status, even after multiple attempts to contact the business.