Middleton Building Supply: A Shopper’s Guide
Why You Should Visit
- Extensive Product Selection: You’ll find quality lumber, vinyl siding, kitchen cabinets, countertops, storm doors, and a wide array of building materials and tools. They even carry specialty items; I needed unusual framing hangers and they sourced them for me.
- Expert Staff: The staff is knowledgeable and helpful, especially in the kitchen design department. Shayna, in particular, receives high praise for her design expertise, flexibility, problem-solving skills, and prompt communication (via email). Other staff members are also praised for their product knowledge and ability to offer solutions to complex issues. Mark Colby’s years of experience in the industry are also highly regarded. Suzie’s expertise with front doors is also worth noting.
- Competitive Pricing: I found that they beat a Lowe’s quote by $100 on a special order, although be aware of the next section.
- Positive Design Experiences: Many customers rave about Shayna’s work in designing functional and aesthetically pleasing kitchens, even in challenging spaces. Her design services are highly recommended for kitchen renovations.
- Excellent Customer Service (for some): Many reviewers highlight the amazing and professional customer service, including skilled and knowledgeable delivery drivers and a precise dispatcher.
- Convenient Location: The location itself is described as convenient.
Why You Might Consider Alternatives
- Inconsistent Service: While many have had positive experiences, some report receiving poor service if you aren’t a contractor with an account. One customer experienced significant delays and a lack of accountability regarding a siding order. Another customer received the wrong product despite a detailed quote, with the company failing to take responsibility.
- Order Accuracy Issues: At least one instance involved receiving the wrong product (a storm door with the incorrect closure system) leading to dissatisfaction and a less-than-satisfactory resolution.
- Lack of Responsiveness to Complaints: In one case, the company seemed dismissive of a customer’s complaint about receiving an incorrect order.
