Charlestown Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find staff incredibly helpful and knowledgeable, going above and beyond. They assisted with shingle matching and even stayed late to unload a delivery, exceeding expectations. One employee, Jan, is consistently praised for her assistance in locating items.
• Competitive Pricing: Prices on metal roofing, lumber, and most items are comparable to or better than big box stores. Expect value pricing throughout the store.
• Extensive Inventory: Despite its smaller size, the store boasts a surprisingly large selection of hardware, lumber, and building supplies. They carry everything from small items to larger lumber needs, though stock may vary depending on popularity. They even have a dedicated post office box for the proper disposal of aged American flags.
• Local Charm and Community Support: This locally-owned business is a true community institution, offering a personal touch you won’t find at larger chains. Their commitment to community service is evident in their flag disposal program.
• Delivery Available: They offer delivery services, a significant benefit for larger purchases like roofing materials.

Why You Might Consider Alternatives

• Store Layout and Cleanliness: Be aware that the yard can be muddy after rain, and the overall cleanliness and organization might not be up to the standards of larger, more modern stores. The store itself is described as jam-packed.
• Customer Service Inconsistency: While most experiences are positive, some shoppers have reported encountering harsh tones and abrupt interactions, particularly over the phone or when requesting receipts.
• Limited On-Hand Stock: While they carry a wide variety of products, you shouldn’t expect the same massive quantities found in big box stores. Some items may sell out quickly due to their popularity within the community. Pre-planning your purchases is recommended.