Superior Products: A Shopper’s Guide

Why You Should Visit

• Exceptional Staff Expertise: You’ll find incredibly knowledgeable staff across various departments. Alan in the contractors department, for example, provided detailed project information and exceptional service for a concrete project. The pressure washer parts department and snowblower/lawnmower repair (Rick) are equally praised for expertise and friendliness. The team working rentals (Mike, Pat, Steve) and product sales (John, Dan, Al) are also highlighted for their helpfulness.
• Extensive Inventory: Superior Products boasts a wide selection of products, including pressure washer parts, snowblower and lawnmower repair parts, backpack leaf blowers, Ariens snow blower parts, Stihl chainsaws and combi systems, and a full range of contractor supplies. They even have specialized items like ceramic tile floor strippers (though the condition of this equipment varies – see below).
• Reliable Service: The store goes above and beyond; they’ll call you when out-of-stock items arrive (as happened with a leaf blower), get equipment running before handover (leaf blower with a full tank of gas and a bonus pilsner mug!), and even offer full refunds for rental equipment issues (post-hole digger). This commitment extends to snowblower repairs during snowstorms.
• Convenient Location and Multiple Branches: Superior Products is conveniently located and has multiple branches throughout Connecticut, making it a one-stop shop for homeowners and contractors.
• Focus on Quality Products: The store prioritizes high-quality products, which is evident from the repeated mentions of Stihl equipment and the general praise of the store’s inventory.

Why You Might Consider Alternatives

• Inconsistent Rental Equipment Condition: Be aware that the condition of rental equipment can be variable. One shopper had a negative experience with a floor stripper, reporting that it was in poor condition and ultimately unusable, leading to extra work and frustration. Another reported a post-hole digger with a missing blade which caused difficulty. While a full refund was offered for this latter issue, the initial experience was still challenging.
• Customer Service Inconsistencies: While many rave about staff helpfulness, there are reports of less positive interactions. One customer experienced rudeness and unresponsiveness when addressing issues with a faulty rental. Another mentioned some employees exhibiting a lack of helpfulness and slow service (chainsaw chain installation).
• Administrative Issues: Some shoppers have voiced concerns about the administrative side of the business; specifically mentioning difficulties with credit and extra charges.