Home Hardware Riverview: A Shopper’s Guide

Why You Should Visit

• Extensive Building Supplies: This is a go-to place for most building needs. You’ll find a wide selection of materials, from lumber for large projects like decks to smaller items. One shopper successfully completed a deck project here, although they did experience some issues with warped wood.
• Knowledgeable Staff: Many reviewers praise the staff’s expertise and helpfulness. They’re often willing to go the extra mile, checking stock at other stores and offering to order items not currently available. The staff can also direct you if they can’t personally assist.
• Excellent Customer Service (Generally): Several shoppers highlight exceptional customer service experiences. One customer received a price match on a camping stove, even though it was a different brand than the one initially purchased. Another received help over the phone to select an AC unit for their mother.
• Price Matching: At least one manager demonstrated a willingness to price match competitors, even for different brands, enhancing the overall value proposition.
• Local Expertise: The store employs local tradespeople who provide advice on customer issues, offering an additional layer of support.
• Problem Resolution (Sometimes): In at least one instance, a lifetime warranty issue with a Wieser door handle was resolved, although the process involved some less-than-ideal interaction with the manager.

Why You Might Consider Alternatives

• Inconsistent Staff Availability and Attitude: On one occasion, the store was nearly empty, and the staff was socializing instead of assisting customers. Other reports mention rude or dismissive staff behavior, including instances of condescending comments and rushing customers. One shopper felt insulted and treated poorly regarding a warranty return.
• Inventory Issues: At times, the store may lack specific items. One shopper didn’t find what they were looking for, and another experienced a significant portion of their deck material order being missing or unusable due to warping.
• Potentially Unhelpful Management: One reviewer described an encounter with a manager who was unwilling to discuss an issue involving a recent purchase, displaying an arrogant and uncaring attitude.
• Privacy Concerns: The store now requires customers to provide their phone number at checkout, which some consider a violation of privacy.
• Loading Assistance Inconsistencies: One shopper described being left to load heavy items, like drywall, alone in inclement weather without assistance.